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If you place an order on the Orbitsound website, it will be dispatched from our UK warehouse. If you require any support, please contact the Orbitsound UK office. Please be aware that if you return a product from outside the UK, you must do so at your own expense. Orbitsound may reimburse reasonable shipping charges for returns due to an in-warranty fault.
All orders will be despatched within 2 working days of ordering. Orders placed at a pop up store or exhibition may take up to 10 days for delivery due to the volume of orders placed during these times.
All items will be dispatched via courier next day delivery, except accessories which will be dispatched via first class post.
Delivery times are dependent on us having all items ordered in stock. Ordinarily we do not list items we do not have in stock and to ensure complete customer satisfaction we check every order by hand to ensure we can meet delivery times. Of course should an item not be available for immediate despatch then we will always contact you by email or telephone to seek your advice.
For all orders placed through the website, you will receive an email once your order has been dispatched with tracking details.
If for any reason you cannot track or still are not aware of the status of your order please contact support.
If you are not completely satisfied with your Orbitsound product we will offer a full refund on your order within the first 30 days of the delivery date.