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If you place an order on the Orbitsound website, it will be dispatched from our UK warehouse. If you require any support, please contact the Orbitsound UK office. Please be aware that if you return a product from outside the UK, you must do so at your own expense. Orbitsound may reimburse reasonable shipping charges for returns due to an in-warranty fault.
1.2 These terms were last updated on 19/03/2018.
2.1 We are Orbitsound UK Limited, a company registered in England and Wales (registration number 10785362) with the registered address of 65-69 East Road, London, N1 6AH. Our VAT number is 284 1508 02. Orbitsound UK Limited is the data controller for your information.
2.2 We are committed to ensuring that your privacy is protected and we will only process personal information you provide to us in accordance with applicable privacy and cookie laws. This Policy explains how we use the information we collect about you.
3.1 We collect information through the following means:
3.1.1 When you purchase a product from us
3.1.2 If you contact or interact with us through our Website, forum, social media
3.1.3 platforms, by phone or through an Orbitsound sales representative who is present in a retail store
3.1.4 When you register a product with us
3.1.5 If you submit any reviews of our products
3.1.6 If you enter a competition or survey
3.1.7 If you sign up to our newsletter
3.1.8 By downloading our mobile app
3.2 The above list is not exhaustive but gives examples of situations where we may collect personal information. If at any time you do not want to share any personal information, please do not share it. However, you must note that there may be situations where you need to share personal information for us to be able to fulfil a service to you.
3.3 We collect two types of information
3.3.1 Personally identifiable Information
3.3.2 Non-Personally Identifiable Information
4.1 We or our distribution partner (Direct Imports NZ Limited) (or any other third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:
3.4.1 Purchases – We may collect your name, address, contact and billing details when you purchase a product from our Website or download our mobile app
3.4.2 Registrations – We may collect your name, email address, details about the product you purchased such as serial number, place of purchase and date of purchase when you register an Orbitsound product on our Website
3.4.3 Support – We may collect your name and contact details if you contact us with a query relating to an Orbitsound product
3.4.4 Competitions – We may collect your name, contact details, date of birth and address if you choose to take part in a competition or survey
3.4.5 Reviews – We may collect your name, email address and product details if you choose to submit a review on an Orbitsound product
3.4.6 This list is not exhaustive but gives examples of the Personally Identifiable Information that we may collect. If you do not want us to collect any personal information, please do not share it. However, you must understand that there may be situations where you need to share personal information for us to be able to fulfil a service to you.
3.5 Non-Personally Identifiable Information
3.5.1 This is data that cannot identify you personally such as technical or demographic information, examples of non-personally identifiable information are:
126.96.36.199 Cookies – you can read below for further information on what Cookies are
188.8.131.52 Internet Protocol (IP) addresses
184.108.40.206 Anonymous statistical information
3.5.2 We collect Non-Personally Identifiable Information from all visitors to our Websites. If you do not wish for us to collect such data, please do not visit our Websites.
4.1 To process payments for purchases you make we need your billing details
4.2 To deliver any products you purchase from us
4.3 To respond to any queries you have made in regards to Orbitsound products through any of our contact platforms
4.4 To fulfil and respond to any competitions we have run
4.6 To contact you from time to time for marketing purposes and offer you special offers, insight on new products and events
4.7 To advertise our products to you through online advertising, social media, our website or any other means we see appropriate such as customised advertising
4.8 To monitor and gather statistics to see how people use our Websites and app. We analyse this data to see where we can make improvements that would be beneficial for you and us
4.9 To ensure we maintain security to protect you and our business from potential fraudulent and criminal behaviour
4.10 Comply with any procedures, laws and regulations which apply to us and where it is necessary for our legitimate interests or the legitimate interests of others
4.11 Establish, exercise or defend our legal rights where it is necessary for our legitimate interests or the legitimate interest of others
4.12 We will not sell or rent your personal information to any third parties
4.13 Use anonymised details about visitors to our Website to monitor usage and for the purposes of aggregate statistics or reporting. Collection of this information helps us develop the Website and the goods and services we offer. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
5.2 Consent – where you provide consent to contact you in instances such as when you registered your product, purchased a product and you chose to opt in or you signed up to our newsletter. We would contact you to follow up with you, provide you with marketing and product information and offers from time to time. You are free to withdraw your consent at any time by clicking on unsubscribe on any of the emails you receive or contacting us and advising us you no longer wish to be contacted for marketing and advertising purposes.
5.3 Our legitimate interests – where we use your information for our legitimate interests, examples of which include: provide security for our website, products, services, operate our business ensure safe environments for our staff and visitors, make and receive payments, comply with legal requirements and defend our legal rights and to prevent fraud.
6.1 To enable us to provide you with the best service and product, we need to share your information with other people and organisations from time to time. We would never share your information with anyone that it is not necessary to do so in order to fulfil the service we provide you and we ensure we comply with our legal data protection and privacy obligations.
6.2 Your information may be disclosed to the following parties:
6.2.1 Affiliates - We may share information we collect within the Orbitsound group company structure.
6.2.2 Service Providers – Select third parties who perform services on our behalf have access to your information to provide the services but are not permitted to use your information for any other purpose. Examples of such services include, but are not limited to, e-commerce platform provider, payment processing, marketing, advertising, analytics, customer service, shipping and fulfilment, data storage, security and reviews. Examples of such parties currently include Paypal, Stripe for payment processing, Google Analytics for tracking and reporting on website traffic, Divido for a finance payment option, Linkplay for providing the platform for our mobile app and Feefo for providing you with an impartial platform to review our products.
6.2.3 Social Media companies – such as Facebook and Twitter and our advertising partners to enable us to run targeted promotions for you on their platforms
6.2.4 Professional advisers – including our lawyers, accountants and consultants when it is required so they are able to give us their professional advice
6.2.5 The Police, local authorities, HMRC, the courts and any other governmental authority if such information is requested and if it is legally required of us to provide such information
6.2.6 New business partners – as we are a growing business, we may in the event of a joint venture, reorganisation, business merger or sale need to share such information
6.2.7 Public Forms – If you wish to, you are able to share comments publicly with other users of our products through our forum, review platform and social media. Any information shared through such platforms is not confidential, and we may use it for any purpose (including in testimonials and marketing materials). For example, if you submit a product review, we may choose to share that review on our Websites or any third-party websites.
7.1 We may transfer personal information that we collect from you to members of our group of companies located outside the European Economic Area in connection with the above purpose. By submitting your personal information, you agree to this transfer, storing or processing.
7.2 Please note that countries outside the European Economic Area may not offer the same level of data protection as the United Kingdom, although our collection, storage and usage of your personal information will continue to be governed by this Policy.
8.1 The security of your data is important to us and whilst your data is in our control, we will ensure there are reasonable measures in place to ensure your data is as secure as possible. However, no method of transmission over the internet and no means of electronic or physical storage is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through or on our Websites or other via the internet and that any such transmission of information is at your own risk.
9.1 We will only hold your information for as long as we need it for the purpose it was acquired for initially. The length of time we hold your information for will depend on the purpose and also any applicable laws we are required to comply with.
9.2 Once your information is no longer required, we would delete it or anonymise it so it cannot be linked to you.
10.1 You have certain rights in respect to your information in accordance with data protection regulation. These rights include:
10.1.1 The right to be informed about the information we hold about you
10.1.2 The right of access to the information we hold about you
10.1.3 The right of rectification to any information we hold about you which may be incorrect
10.1.4 The right to delete information we hold about you so long as this is legally acceptable to us
10.1.5 The right to restrict processing of certain information we hold
10.1.6 The right to data portability should you wish to retain and reuse any information we hold on you
10.1.7 The right to object or revoke consent for the processing of your information
10.2 If you would like to contact us in relation to any of your rights as listed above or have any concerns or complaints about how we use your information, please email us on the contact us page. We will endeavour to get back to you within 10 working days. If for whatever reason you are not happy with our response to your complaint, you are within your rights to take your complaint to the UK Information Commissioner’s Office (ICO).
12.1 We do not and will not knowingly collect information from any unsupervised child under the age of 18. If you are under the age of 18, you may not use this Website unless you have the consent of, and are supervised by, a parent or guardian.
13.1 Cookies are small text files which are sent to your browser when you visit the Website. When you re-visit the Website, cookies allow the Website to recognise your browser.
13.2 Cookies are useful because they help us make your website experience more enjoyable. They allow us to recognise your device (e.g. your PC, laptop or mobile device) so that we can tailor your experience of the Website.
13.3 Cookies do not typically identify you as an individual, just the device you are using. The cookies we use do not store personal information such as payment details. You can find out more about cookies at: www.allaboutcookies.org.
14.1 Cookies do lots of different jobs on the Website, such as letting you navigate between pages efficiently, remembering your preferences, and letting us analyse how well the Website is performing so we can improve your experience.
14.2 We want you to understand the different types of cookies that we use on the Website. Some of these cookies are essential to the operation of the Website. Others are not essential but help to improve the Website by collecting anonymous user information or try and improve your experience of the Website by remembering your choices.
14.3 Generally, our cookies perform different functions:
14.4.1 These cookies enable services you have specifically asked for.
14.4.2 We use a number of cookies which are essential to the operation of the Website. For example, these types of cookies provide the necessary security that your visit to the Website requires and help ensure the content of the pages you request load quickly. Without these cookies, some of the services that you have asked for cannot be provided.
14.4.3 We want you to understand these essential cookies, and why we use them, but we don't need to get your consent to use them on the Website as we use these cookies only to provide you with services that you have requested.
14.5.1 These cookies remember your choices to improve your experience of the Websites.
14.5.2 We use these cookies to allow the Websites to remember choices you make. For example, remembering your language, the region you are in, and changes you make to various other parts of the Websites which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.
14.6.1 These cookies collect anonymous information about the web pages you visit so that we can improve the performance of the Website.
14.6.2 We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.
14.6.3 These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Websites work.
14.7.1 These cookies collect anonymous information about the web pages you visit so that we can make the Website and the advertising displayed more relevant to your interests.
14.7.2 We use these cookies to collect anonymous information about the characteristics, preferences and interests of visitors to our Website. For example, which types of products our visitors view most often.
14.7.3 These targeting cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous.
14.7.4 We use this information to make your experience of the Website more relevant to your interests. We share this information with other selected website operators so that they can also make your experience of their websites more relevant to your interests.
15.1 We use some third-party cookies and affiliated companies may place cookies on your computer, access them and associate web beacons with them. These cookies are either functional cookies which allow you to use a service or feature such as posting reviews on our website or they are behavioural advertising cookies that collect data about your browsing habits.
15.2 We use Google Analytics which is one of the most widespread and trusted analytics solution for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, please see the official Google Analytics page.
15.3 As we sell products it is important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This information allows us and our advertising partners to display relevant ads on the most relevant pages of our and partner websites. Third parties or affiliates may manage our ads that are not on our Website.
15.5 We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, YouTube, twitter, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
16.1 Cookies do lots of important jobs on the Website and help to make your online experience more personal and more enjoyable. However, you are able to disable our cookies if you choose. If you do so, you may find that certain parts of the Website do not work at all, or do not work correctly.
16.2 You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. You can alternatively visit this website for more information about cookies including how to delete them.
17.1 We may update or amend this Policy from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website, so you should review this Policy periodically. You will know if the Policy has changed since the last time you review it by checking the “last updated on” date at the top of the policy. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.
18.1 If you wish to contact us or have any questions or complaints in relation to this Policy, please contact us.