If you place an order on the Orbitsound website, it will be dispatched from our UK warehouse. If you require any support, please contact the Orbitsound UK office. Please be aware that if you return a product from outside the UK, you must do so at your own expense. Orbitsound may reimburse reasonable shipping charges for returns due to an in-warranty fault.
2.1 We are Orbitsound UK Limited, a company registered in England and Wales (registration number 10785362) with the registered address of 65-69 East Road, London, N1 6AH. Our VAT number is 273 6356 84.
2.2 Further Corporate information and information about the Orbitsound brand is available at the About us section.
2.3 If you have any questions, complaints or comments about the Website or these Terms of Supply then please contact us by email or telephone using the contact details set out on the Contact Us page.
3.1 Cookies are small text files which are sent to your browser when you visit the Website. When you re-visit the Website, cookies allow the Website to recognise your browser.
3.2 Cookies are useful because they help us make your website experience more enjoyable. They allow us to recognise your device (e.g. your PC, laptop or mobile device) so that we can tailor your experience of the Website.
3.3 Cookies do not typically identify you as an individual, just the device you are using. The cookies we use do not store personal information such as payment details. You can find out more about cookies at: www.allaboutcookies.org.
4.1 Cookies do lots of different jobs on the Website, such as letting you navigate between pages efficiently, remembering your preferences, remembering your username and password, and letting us analyse how well the Website is performing so we can improve your experience.
4.2 We want you to understand the different types of cookies that we use on the Website. Some of these cookies are essential to the operation of the Website. Others are not essential, but help to improve the Website by collecting anonymous user information, or try and improve your experience of the Website by remembering your choices.
4.3 Generally, our cookies perform up to three different functions:
(a) Strictly Necessary Cookies
These cookies enable services you have specifically asked for.
We use a number of cookies which are essential to the operation of the Website. For example, these types of cookies provide the necessary security that your visit to the Website requires and help ensure the content of the pages you request load quickly. Without these cookies, some of the services that you have asked for cannot be provided.
We want you to understand these essential cookies, and why we use them, but we don't need to get your consent to use them on the Website as we use these cookies only to provide you with services that you have requested.
(b) Functionality Cookies
These cookies remember your choices to improve your experience of the Websites.
We use these cookies to allow the Websites to remember choices you make. For example, remembering your username, your language, the region you are in, and changes you make to various other parts of the Websites which you can customise. The aim of these cookies is to provide you with a more personal experience so that you don't have to reset your preferences each time you visit us.
(c) Performance Cookies
These cookies collect anonymous information about the web pages you visit so that we can improve the performance of the Website.
We use these cookies to collect information about how visitors use the Website. For example, which pages our visitors go to most often, and if they get error messages on those pages.
These performance cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous. The information gathered is only used to improve how the Websites work.
(d) Targeting Cookies
These cookies collect anonymous information about the web pages you visit so that we can make the Website and the advertising displayed more relevant to your interests.
We use these cookies to collect anonymous information about the characteristics, preferences and interests of visitors to our Website. For example, which types of products our visitors view most often.
These targeting cookies don't collect information that identifies you as an individual – all information they collect is aggregated and anonymous.
We use this information to make your experience of the Website more relevant to your interests. We share this information with other selected website operators so that they can also make your experience of their websites more relevant to your interests.
5.2 We also use Google Analytics to gain insights about our website to which helps us provide a better experience for our customers.
6.1 Cookies do lots of important jobs on the Website and help to make your online experience more personal and more enjoyable. However, you are able to disable our cookies if you choose. If you do so, you may find that certain parts of the Website do not work at all, or do not work correctly.
6.2 You can disable and/or delete all types of cookies by using your browser settings. Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser. The "help" function within your browser should tell you how to do it. The best way may be to close your browser and then search for "cookie folder" or "cookie manager" or simply "cookie".