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Updater application error side by side configuration with a60/a70 a series update.
#11
<p>
(17-08-2017, 01:53 PM)Simon D Wrote: If you get a side by side configuration error upon running the a series firmware update application please download the attached file and use this application/exe instead. Be sure to overwrite both files in the previously downloaded directory.


</p><p><br></p><p>Hi Simon,</p><p><br></p><p>I'm still getting the same error message even with me overwriting the previous downloaded files. Is there anything I can try please?</p>
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#12
Hi Aaron,

The likelihood of a bar needing the update at this point is slim. What issues are you facing?>

What are the first 8 digits of your serial?
admin
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#13
<p>
(04-01-2022, 12:58 PM)admin Wrote: Hi Aaron,

The likelihood of a bar needing the update at this point is slim. What issues are you facing?&gt;

What are the first 8 digits of your serial?


</p><p><br></p><p>The issues i have is that the sound dips in and out with an optical cable</p><p><br></p><p>The digits are - 80106170</p>
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#14
Hi Aaron,

Samsung? If so hook the bar up to something else/a Sky box or via Bluetooth.

If LG use the TV's headphone socket and turn the TV/Headphone volume up to 80% or so, it will sound better anyway.

0617 is the latest firmware, it already has the update to alleviate the issue with the TV.

If it is Samsung it will fix itself and break with every subsequent TV update anyway.
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#15
<p>
(06-01-2022, 11:07 AM)admin Wrote: Hi Aaron,

Samsung? If so hook the bar up to something else/a Sky box or via Bluetooth.

If LG use the TV's headphone socket and turn the TV/Headphone volume up to 80% or so, it will sound better anyway.

0617 is the latest firmware, it already has the update to alleviate the issue with the TV.

If it is Samsung it will fix itself and break with every subsequent TV update anyway.


</p><p><br></p><p>Thanks for the advice</p>
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#16
<p>
(17-08-2017, 01:53 PM)Simon D Wrote: If you get a side by side configuration error upon running the a series firmware update application please download the attached file and use this application/exe instead. Be sure to overwrite both files in the previously downloaded directory.


</p><p><br></p><p>I have downloaded extracted and run the new application as stated above, but still getting the side by side configuration error.</p><p>Please advise what to do as my A70 Soundbar is not usable with the new Sky HDR box due to the sound dipping.</p><p><br></p><p>&nbsp; Thanks.</p><p><br></p><p>&nbsp; &nbsp;Steve</p>
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#17
Hi SRC2000,

I doubt the update will help, unless you have a particularly old bar.

Even if it did it would only alleviate the symptom, not the cause.

What TV do you have?
Apologies, do you mean a Q box? Main or sub box?
Is the unit connected to the TV or Sky box?
admin
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