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Gifted bamboo M9 and Subwoofer for Christmas, Subwoofer broken
#1
As the subject says, I was given an M9 Bamboo Soundbar and Subwoofer for Christmas by a family member. The Soundbar works perfectly and pairing the 2 works as normal. Sound has come from the subwoofer when first setting it up and holding the volume button in a very specific manner, but when I took the device home to set up, it no longer put out any sound or vibration at all.

I am not tech-savvy so if my terminology is incorrect please excuse me.

I have looked behind the panel on the back of the subwoofer, and I can see that physical damage has happened internally. Specifically on the other side of the volume button, there appears to be no connection to the motherboard (?) and I can only imagine this is why.

As it was received as a gift I don't have a receipt of purchase, I do have the instructions and warranty booklet though. I was just wondering how I might go about fixing this? Is there a specific Orbitsound repair service that I can send it to? At the moment, the Soundbar is a great present alone but I would love for it all to work together properly!
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