my spaced360 will not charge.

[Simon D]

Hi Richard,

The short answer is we are not sure but know that it does, the long answer is that we think the issue is due to the battery "memory" getting stuck in conjunction with a buildup of charge/energy in the adapter. Completely discharging the battery solves the "memory" issue. Removing the head seems to allow whatever has built up/caused an issue to dissipate, this seems to work 90-95% of the time for us and customers.

The strange/frustrating thing is company wide we have never experienced the issue ourselves but have had access to speakers in John Lewis stores that have had the issue, hence the "fix" for the issue.