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A60 Sound bar turns off by it self - Printable Version

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A60 Sound bar turns off by it self - sahultry@gmail.com - 20-10-2020

<p>Hi Team,</p><p><br></p><p>My A60 soundbar is turning off it self while hearing music/watching movies. It is connected to a samsung TV via optical cable. I have tried connecting via bluetooth and aux, but no luck, it still turning off.</p><p><br></p><p>Actually, when it turns off, I couldn't see any power lights on the bar and it will go to stand by mode in 30 secs. Is there anything I can do to fix this issue?</p><p><br></p><p>Thanks</p><p>Sahul</p>


RE: A60 Sound bar turns off by it self - Simon D - 21-10-2020

Hi Sahul,

Unplug the bar, wipe down the front displays and wait ten minutes.

Regards,

Si


RE: A60 Sound bar turns off by it self - sahultry@gmail.com - 21-10-2020

<p>
(21-10-2020, 09:27 AM)Simon D Wrote: Hi Sahul,

Unplug the bar, wipe down the front displays and wait ten minutes.

Regards,

Si


</p><p><br></p><p>Hi Simon</p><p><br></p><p>Thanks for your reply.&nbsp;</p><p><br></p><p>I couldn't understand the term "wipe down the front displays"? Can you please give more detail as to what should I do?</p><p><br></p><p>Thanks in advance</p><p>Sahul</p>


RE: A60 Sound bar turns off by it self - Simon D - 23-10-2020

Hi Sahul,

Get a baby wipe, damp cloth or similar and wipe down the front display/plastic panels on the bar.

Try again and see if the issue persists.


RE: A60 Sound bar turns off by it self - sahultry@gmail.com - 23-10-2020

<p>Hi Simon,</p><p><br></p><p>Thanks for your clarification. I have tried the same, but still issue persists.</p><p><br></p><p>Please could you advise what else I can try or how to get this repaired.</p><p><br></p><p>Thanks</p><p>Sahul</p><p><br></p><p>Sahul</p>


RE: A60 Sound bar turns off by it self - Simon D - 26-10-2020

Hi Sahul,

We need some personal info in order to progress further.
We shall send you a private message.


RE: A60 Sound bar turns off by it self - sahultry@gmail.com - 26-10-2020

<p>Hi Simon</p><p><br></p><p>Thank you so much.&nbsp;</p><p><br></p><p>Looking forward your private message.</p><p><br></p><p>Thanks</p><p>Sahul</p>