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M12 Subwoofer no power
#1
Hi I do not appear to have any power to my subwoofer.  The soundbar is working with a solid red light.  The red light is not illuminated on the subwoofer.  I have replaced the power cable in case that was the problem and I have tried another socket which I know is working.  I have run all the tests and setup on the support page.  Any ideas?
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#2
Hi MargCarney,

If you press and release a pin in the pair light straight away is there any reaction?

Can you "hear" the electrical click/hum when you flip the on/off rocker switch?
Simon D
Orbitsound Staff

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#3
(24-04-2018, 09:19 AM)Simon D Wrote: Hi MargCarney,

If you press and release a pin in the pair light straight away is there any reaction?

Can you "hear" the electrical click/hum when you flip the on/off rocker switch?


Have tried both of these and absolutely nothing. It appears as if the unit is completely dead
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#4
Hi MargCarey,

If swapping the PSU and sub figure 8 cables over resuls in a green light on the PSU/no change in the sub results in no change we may need to try a repair as opposed to a re-pairing, if that makes sense?

It will likely require protected information so I will message you privately.
Simon D
Orbitsound Staff

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