Use this page if you need help with or want to see how to update your device's Wi-Fi firmware
We are consistently trying to improve your experience with Wi-Fi and the app and so if you see an 'UPDATE' button next to your speaker it is best to do this simple process. Tap the 'update' button next to the speaker, and wait while the speaker updates, this can take 3-4 minutes. Once finished, your speaker should reconnect to your network and you're all up to date!
This article applies to the following products: DOCK E30, ONE P70W, Orbitsound App
If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.
Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.
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No matter what you're ordering, Orbitsound will deliver your order free of charge to any address in the UK.
With every new Orbitsound speaker purchased directly from orbitsound.com, we offer a free two year warranty. Any other product or accessory has a one year warranty.
We're so confident that you'll love your new Orbitsound speaker that we'll give you 30 days to try it in the comfort of your own home. If you don't like it, simply return it for a full refund. Please note that if there is no fault with the speaker, the customer is liable for postage costs.
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