I am having issues with my wired subwoofer

This article will help you if your wired subwoofer is crackling, has intermittent sound or no sound.

Subwoofers produce low-frequency sound, so it's unlikely that you will actually 'hear' sound at low volumes. Try placing your hand on top to see if you can 'feel' any vibrations. If you can't, try the below steps one by one until your issue is fixed:

  1. Ensure your subwoofer cable is securely connected at both ends and that the cable is not torn or damaged.
  2. Unplug the speaker cable from the subwoofer and soundbar and reverse the ends so the end that was in the soundbar is in the subwoofer and vice versa.
  3. Try a new speaker cable.
  4. Unplug the bar from the electricity mains for 12+ hours and then reconnect to the mains and see if the issue persists.
  5. If you still cannot feel any vibrations after trying all of the above, then there may be an issue with the subwoofer. Please contact Orbitsound Support for further assistance.

This article applies to the following products: BAR M9LX, BAR M10LX, T12, T9

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

Orbitsound — British audio pioneers
© Orbitsound . All rights reserved.

Sales Query

Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.

Stay tuned in

Sign up to our newsletter and get exclusive offers and information about new products.

The form above subscribes you to the Orbitsound newsletter.

Free delivery

No matter what you're ordering, Orbitsound will deliver your order free of charge to any address in the UK.

1 year warranty

With every new Orbitsound speaker purchased directly from orbitsound.com, we offer a free two year warranty. Any other product or accessory has a one year warranty.

Buy with confidence

We're so confident that you'll love your new Orbitsound speaker that we'll give you 30 days to try it in the comfort of your own home. If you don't like it, simply return it for a full refund. Please note that if there is no fault with the speaker, the customer is liable for postage costs.

Select your language and location

Select your language:

Select your location:

To personalise your experience on our website we use cookies. Learn more