This article will help you if your M Series wireless subwoofer keeps disconnecting or doesn't work well.
A wireless signal can be hampered by large obstacles or interference from other devices within a home or even a neighbour’s home. The M range of soundbars can use any one of 11 wireless channels to connect to the subwoofer, so changing the wireless channel can help with interference. Follow the below steps to change the wireless channel:
Subwoofers produce low-frequency sound, so it’s unlikely that you will actually ‘hear’ sound coming from it directly. Try placing your hand over the sound port to feel any air movement or vibrations.
If there is no sound produced then the subwoofer is not connected to the soundbar. Follow the below steps to check or reset your connection.
If you can't feel any sound coming out of the subwoofer (as above), then follow the below steps to restart your units:
If the red light(s) on the back of the soundbar or subwoofer are flashing then you need to pair the system again. Follow the below steps to pair your subwoofer.
If the red light(s) on the back of your soundbar or subwoofer are flashing (as above), then follow the below steps to pair your subwoofer:
Your soundbar and subwoofer status lights should flash together and then go solid. Have your device play some audio, your subwoofer should now be working.
If the above does not work on the first attempt, please try it again as sometimes it takes a couple of attempts to follow the pairing process accurately.
This article applies to the following products: BAR M9, BAR M10, BAR M12
If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.
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