This article will help you if your M Series wireless subwoofer keeps disconnecting or doesn't work well.
A wireless signal can be hampered by large obstacles or interference from other devices within a home or even a neighbour’s home. The M range of soundbars can use any one of 11 wireless channels to connect to the subwoofer, so changing the wireless channel can help with interference. Follow the below steps to change the wireless channel:
Subwoofers produce low-frequency sound, so it’s unlikely that you will actually ‘hear’ sound coming from it directly. Try placing your hand over the sound port to feel any air movement or vibrations.
If there is no sound produced then the subwoofer is not connected to the soundbar. Follow the below steps to check or reset your connection.
If you can't feel any sound coming out of the subwoofer (as above), then follow the below steps to restart your units:
If the red light(s) on the back of the soundbar or subwoofer are flashing then you need to pair the system again. Follow the below steps to pair your subwoofer.
If the red light(s) on the back of your soundbar or subwoofer are flashing (as above), then follow the below steps to pair your subwoofer:
Your soundbar and subwoofer status lights should flash together and then go solid. Have your device play some audio, your subwoofer should now be working.
If the above does not work on the first attempt, please try it again as sometimes it takes a couple of attempts to follow the pairing process accurately.
Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.
Sign up to our newsletter and get exclusive offers and information about new products.
The form above subscribes you to the Orbitsound newsletter.
No matter what you're ordering, Orbitsound will deliver your order free of charge to any address in the UK.
With every new Orbitsound speaker purchased directly from orbitsound.com, we offer a free two year warranty. Any other product or accessory has a one year warranty.
We're so confident that you'll love your new Orbitsound speaker that we'll give you 30 days to try it in the comfort of your own home. If you don't like it, simply return it for a full refund.
Select your language:
Select your location: