I am having Bluetooth issues with my E series speaker

This article will help you if you are having connectivity or signal issues when using Bluetooth with your E Series speaker.

Poor signal / intermittent sound

Usually a poor Bluetooth connection can be attributed to interference of some kind. Your issue is likely with one of the below:

  • Many mobile devices have one board for Wi-Fi and Bluetooth, so if the Wi-Fi signal is poor then the device can draw from its Bluetooth chip to try to boost the signal. To test this, try turning off the Wi-Fi on your mobile device.
  • The best way to improve the quality of a Bluetooth connection is to reduce the distance between your Orbitsound product and Bluetooth device. Bluetooth technology generally has a range of about 10 metres without any large objects blocking the signal. Some other wireless connection methods such as Google Chromecast can extend this range.

If you're still having issues with your Bluetooth connection, try the below.

I can't connect to my speaker

If you are having issues connecting your speaker with your device, try the below steps:

  1. Remove your speaker from the Bluetooth list on your device.
  2. Turn your speaker off and back on again.
  3. Reconnect your device to your speaker.

If the above steps don't work, try performing the same steps with a different device. If this resolves your issue this indicates that the issue is not with your speaker.

If you're still having issues with your Bluetooth connection, try the below.

Full system reset

If all of the above did not work, you can try resetting your Bluetooth memory on your speaker. This will force the speaker to forget all previously learned Bluetooth devices, including your wireless SUB S4 if you have one. Follow the below steps:

  1. Ensure that your speaker is connected to the electricity mains and is not on standby.
  2. Press and hold the VOLUME DIAL () and BLUETOOTH () buttons for 5 seconds.
  3. If you've got a wireless SUB S4, you should now follow the subwoofer pairing instructions to re-pair it with your speaker.

This article applies to the following products: DOCK E30

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

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