Factory Reset Your Device

In most cases, it will help your issue if you factory reset your device. It's advisable to perform this reset before trying anything else.

A series

Applies to BAR A60 and BAR A70.

Switch your soundbar to AUX using the , then hold and until all lights flash and the soundbar switches to OPT.

E series

Applies to the DOCK E30.

To reset your E series speaker to factory defaults, press and hold the VOLUME DIAL () and SOURCE () buttons for 5 seconds. Your speaker should flash all lights to confirm and switch to optical source.

Please note that Bluetooth and Wi-Fi settings remain. See the E series support section for how to reset these.

P series

Applies to ONE P70W and ONE P70.

Switch to AUX/Green using the button, then press and hold the and buttons until all lights flash and your ONE switches to OPT & the green light goes out.

Your soundbar will now be reset back to factory defaults, which includes any saved settings and Bluetooth devices.

M series

Applies to BAR M9, BAR M9LX, BAR M10, Bar M10LX and BAR M12.

Switch your soundbar to AUX using the button, then hold power until all lights flash and the bar switches to OPT.


Press and hold +, - and the center button for 10-15 seconds or until your SPACED360 flashes on and off in confirmation.

T & SB series

Applies to BAR T9, BAR T12, BASE SB60 and Orbitbar12.

Switch your soundbar off at the mains for 12+ hours.

Audiocast M5

Press and hold the WPS button for 10 seconds. You should get a voice prompt informing you that a factory reset is in progress.

This article applies to the following products: BAR A70, BAR A60, ONE P70, BAR M9, BAR M9LX, BAR M10, BAR M10LX, BAR M12, BASE SB60, PORTABLE SPACED360, T12, T9, Orbitbar12

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

Orbitsound — British audio pioneers
© Orbitsound . All rights reserved.

Sales Query

Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.

Stay tuned in

Sign up to our newsletter and get exclusive offers and information about new products.

The form above subscribes you to the Orbitsound newsletter.

Free delivery

No matter what you're ordering, Orbitsound will deliver your order free of charge to any address in the UK.

1 year warranty

With every new Orbitsound speaker purchased directly from orbitsound.com, we offer a free two year warranty. Any other product or accessory has a one year warranty.

Buy with confidence

We're so confident that you'll love your new Orbitsound speaker that we'll give you 30 days to try it in the comfort of your own home. If you don't like it, simply return it for a full refund. Please note that if there is no fault with the speaker, the customer is liable for postage costs.

Select your language and location

Select your language:

Select your location:

To personalise your experience on our website we use cookies. Learn more