In most cases, it will help your issue if you factory reset your device. It's advisable to perform this reset before trying anything else.
Applies to BAR A60 and BAR A70.
Switch your soundbar to AUX using the , then hold and until all lights flash and the soundbar switches to OPT.
Applies to the DOCK E30.
To reset your E series speaker to factory defaults, press and hold the VOLUME DIAL () and SOURCE () buttons for 5 seconds. Your speaker should flash all lights to confirm and switch to optical source.
Please note that Bluetooth and Wi-Fi settings remain. See the E series support section for how to reset these.
Applies to ONE P70W and ONE P70.
Switch to AUX/Green using the button, then press and hold the and buttons until all lights flash and your ONE switches to OPT & the green light goes out.
Your soundbar will now be reset back to factory defaults, which includes any saved settings and Bluetooth devices.
Applies to BAR M9, BAR M9LX, BAR M10, Bar M10LX and BAR M12.
Switch your soundbar to AUX using the button, then hold power until all lights flash and the bar switches to OPT.
Press and hold +, - and the center button for 10-15 seconds or until your SPACED360 flashes on and off in confirmation.
Applies to BAR T9, BAR T12, BASE SB60 and Orbitbar12.
Switch your soundbar off at the mains for 12+ hours.
Press and hold the WPS button for 10 seconds. You should get a voice prompt informing you that a factory reset is in progress.
This article applies to the following products: BAR A70, BAR A60, ONE P70, BAR M9, BAR M9LX, BAR M10, BAR M10LX, BAR M12, BASE SB60, PORTABLE SPACED360, T12, T9, Orbitbar12
If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.
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