This article will help you if your A Series sound dips in and out occasionally.
On certain TV models you may experience a 'dip' in sound when you've got your A Series soundbar connected via optical. The problem arises from the TV momentarily stopping the output of sound, which your soundbar responds to by fading out then back in. This firmware update will stop the fade of sound and only needs to be performed if you're having issues.
This firmware update Is required for any A series product manufactured before 2017. The update will fix occasional volume dips that occur when the soundbar is used with an optical TV source from some models of TV. The update requires a Windows computer and a standard USB male type A-A cable (Figure 1). If you have any issues, try our forum or contact support.
The driver should now be installed. Proceed to the next step to install the firmware update.
If you installed the update to fix the audio dipping issue, you should notice the bar no longer dips. If the TV does stop outputting sound there may be a small gap but no dip. This may not fix the issue if it happens directly after a channel change as this is an issue with volume normalisation on the TV itself.
This article applies to the following products: BAR A70, BAR A60
If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.
Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.
Sign up to our newsletter and get exclusive offers and information about new products.
The form above subscribes you to the Orbitsound newsletter.
No matter what you're ordering, Orbitsound will deliver your order free of charge to any address in the UK.
With every new Orbitsound speaker purchased directly from orbitsound.com, we offer a free two year warranty. Any other product or accessory has a one year warranty.
We're so confident that you'll love your new Orbitsound speaker that we'll give you 30 days to try it in the comfort of your own home. If you don't like it, simply return it for a full refund. Please note that if there is no fault with the speaker, the customer is liable for postage costs.
Select your language:
Select your location: