My remote control isn't working properly

This article will help you if you are having issues with your Orbitsound remote control.

Changing the battery

Almost all remote control issues can be attributed to the battery. Obtain a new CR2032 battery and follow the instructions below to change the battery in your Orbitsound remote.

  1. Hold the remote upside down in your hand with the back facing you.
  2. Locate the crescent shape depression and place your left thumb into it.
  3. Push the small tab towards the larger tab and press up with your thumb to release the battery tray. You may want to use a pen or blunt object to help you with the tab.
  4. With the small tab pushed over, push the ridge with your thumb to reveal the battery tray.
  5. Remove the battery and dispose of safely.
  6. Install a new (CR2032) battery, taking care to put it in the same way. The remote will not work if the battery is reversed. The battery's side marked with a plus sign should be facing the rear of the remote control..
  7. Push the tray back into the remote until you feel a click as the tray locks in place.

Older remotes

If you have the old version of the remote control you can upgrade to the new remote should you wish to. The new remote is ergonomically designed and much more intuitive based on valuable customer feedback.

Click here to get the latest remote

Old Orbitsound Remote Control

Old Remote

New Orbitsound Remote Control

New Remote


This article applies to the following products: DOCK E30, BAR A70, BAR A60, ONE P70W, ONE P70, BAR M9, BAR M9LX, BAR M10, BAR M10LX, BAR M12, BASE SB60, T12, T9, Orbitbar12

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

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