This article will help you if your A Series sound dips in and out occasionally.
On certain TV models you may experience a 'dip' in sound when you've got your A Series soundbar connected via optical. The problem arises from the TV momentarily stopping the output of sound, which your soundbar responds to by fading out then back in. This firmware update will stop the fade of sound and only needs to be performed if you're having issues.
This firmware update Is required for any A series product manufactured before 2017. The update will fix occasional volume dips that occur when the soundbar is used with an optical TV source from some models of TV. The update requires a Windows computer and a standard USB male type A-A cable (Figure 1). If you have any issues, try our forum or contact support.
The driver should now be installed. Proceed to the next step to install the firmware update.
If you installed the update to fix the audio dipping issue, you should notice the bar no longer dips. If the TV does stop outputting sound there may be a small gap but no dip. This may not fix the issue if it happens directly after a channel change as this is an issue with volume normalisation on the TV itself.
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