This article will help you if you hear no sound, a ‘machine gun’ like noise or strange sounds when using HD channels and/or apps.
You can experience strange noises from your soundbar when the signal from your TV or set top box is incompatible with your soundbar. You need to change a setting on your output device (TV or set top box). To do this follow the below steps:
Alternatively, you could use the AUX source to deliver sound to the soundbar from the headphone or AUX output from the TV or device. This analogue signal will not have the same problem as mentioned above. Some TVs and devices can connect wirelessly via Bluetooth, which will also fix the issue.
This article applies to the following products: BAR A70, BAR A60, ONE P70W, ONE P70, BAR M9, BAR M9LX, BAR M10, BAR M10LX, BAR M12, BASE SB60, T12, T9, Orbitbar12
If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.
Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.
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