I am having Bluetooth issues with my P series soundbar

This article will help you if you are having connectivity or signal issues when using Bluetooth with your P Series.

Poor signal / intermittent sound

Usually a poor Bluetooth connection can be attributed to interference of some kind. Your issue is likely with one of the below:

  • Many mobile devices have one board for Wi-Fi and Bluetooth, so if the Wi-Fi signal is poor then the device can draw from its Bluetooth chip to try to boost the signal. To test this, try turning off the Wi-Fi on your mobile device.
  • The best way to improve the quality of a Bluetooth connection is to reduce the distance between your Orbitsound product and Bluetooth device. Bluetooth technology generally has a range of about 10 metres without any large objects blocking the signal. Some other wireless connection methods such as Google Chromecast can extend this range.

If you're still having issues with your Bluetooth connection, try the below.

I can't connect to my soundbar

If you are having issues connecting your soundbar with your device, try the below steps:

  1. Remove your soundbar from the Bluetooth list on your device.
  2. Turn your soundbar off and back on again.
  3. Reconnect your device to your soundbar.

If the above steps don't work, try performing the same steps with a different device. If this resolves your issue this indicates that the issue is not with your soundbar.

If you're still having issues with your Bluetooth connection, try the below.

Full system reset

If all of the above did not work, you can try resetting your soundbar. This will return everything to factory settings, including optical boost. Follow the below steps:

  1. Ensure that your soundbar is connected to the electricity mains and is not on standby.
  2. Switch to AUX/Green using the button.
  3. Press and hold the and buttons until all lights flash and your ONE switches to OPT & the green light goes out. Note: You must press the buttons at exactly the same time.

Your soundbar will now be reset back to factory defaults, which includes any saved settings and Bluetooth devices.

Figure 1

This article applies to the following products: ONE P70W, ONE P70

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

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