I am having Bluetooth issues with my E series speaker

This article will help you if you are having connectivity or signal issues when using Bluetooth with your E Series speaker.

Poor signal / intermittent sound

Usually a poor Bluetooth connection can be attributed to interference of some kind. Your issue is likely with one of the below:

  • Many mobile devices have one board for Wi-Fi and Bluetooth, so if the Wi-Fi signal is poor then the device can draw from its Bluetooth chip to try to boost the signal. To test this, try turning off the Wi-Fi on your mobile device.
  • The best way to improve the quality of a Bluetooth connection is to reduce the distance between your Orbitsound product and Bluetooth device. Bluetooth technology generally has a range of about 10 metres without any large objects blocking the signal. Some other wireless connection methods such as Google Chromecast can extend this range.

If you're still having issues with your Bluetooth connection, try the below.

I can't connect to my speaker

If you are having issues connecting your speaker with your device, try the below steps:

  1. Remove your speaker from the Bluetooth list on your device.
  2. Turn your speaker off and back on again.
  3. Reconnect your device to your speaker.

If the above steps don't work, try performing the same steps with a different device. If this resolves your issue this indicates that the issue is not with your speaker.

If you're still having issues with your Bluetooth connection, try the below.

Full system reset

If all of the above did not work, you can try resetting your Bluetooth memory on your speaker. This will force the speaker to forget all previously learned Bluetooth devices, including your wireless SUB S4 if you have one. Follow the below steps:

  1. Ensure that your speaker is connected to the electricity mains and is not on standby.
  2. Press and hold the VOLUME DIAL () and BLUETOOTH () buttons for 5 seconds.
  3. If you've got a wireless SUB S4, you should now follow the subwoofer pairing instructions to re-pair it with your speaker.

This article applies to the following products: DOCK E30

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

Orbitsound — British audio pioneers
© Orbitsound . All rights reserved.

Sales Query

Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.

Stay tuned in

Sign up to our newsletter and get exclusive offers and information about new products.

The form above subscribes you to the Orbitsound newsletter.

Free delivery

No matter what you're ordering, Orbitsound will deliver your order free of charge to any address in the UK.

2 year warranty

With every new Orbitsound speaker purchased directly from orbitsound.com, we offer a free two year warranty. Any other product or accessory has a one year warranty.

30 day trial

We're so confident that you'll love your new Orbitsound speaker that we'll give you 30 days to try it in the comfort of your own home. If you don't like it, simply return it for a full refund. Please note that if there is no fault with the speaker, the customer is liable for postage costs.

Select your language and location

Select your language:

Select your location:

To personalise your experience on our website we use cookies. Learn more