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With every new Orbitsound speaker purchased directly from orbitsound.com, we offer a free two year warranty. Any other product or accessory has a one year warranty.

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If you place an order on the Orbitsound website, it will be dispatched from our UK warehouse. If you require any support, please contact the Orbitsound UK office. Please be aware that if you return a product from outside the UK, you must do so at your own expense. Orbitsound may reimburse reasonable shipping charges for returns due to an in-warranty fault.

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My soundbar makes a strange sound using an optical connection

This article will help you if you hear no sound, a ‘machine gun’ like noise or strange sounds when using HD channels and/or apps.

Fixing strange noises when using optical

You can experience strange noises from your soundbar when the signal from your TV or set top box is incompatible with your soundbar. You need to change a setting on your output device (TV or set top box). To do this follow the below steps:

  1. Locate the Sound or Audio settings on your TV and/or other devices.
  2. Under any setting that mentions Optical/TOSLINK/SPDIF or Digital Audio change the output format to PCM, Stereo, Off or Normal.
  3. If you are having difficulties, contact Orbitsound support. We should be able to talk you through most devices to get to this feature. It will help if you have your TV/device(s) make and model before contacting us.

Alternatively, you could use the AUX source to deliver sound to the soundbar from the headphone or AUX output from the TV or device. This analogue signal will not have the same problem as mentioned above. Some TVs and devices can connect wirelessly via Bluetooth, which will also fix the issue.

This article applies to the following products: BAR A70, BAR A60, ONE P70W, ONE P70, BAR M9, BAR M9LX, BAR M10, BAR M10LX, BAR M12, BASE SB60, T12, T9, Orbitbar12

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

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