This article will help you if your A Series wireless subwoofer will not connect, keeps disconnecting or you can't hear anything from your subwoofer.
Clearing the wireless memory is the first step when you are having any issue with your A Series wireless subwoofer. Note that this process will also cause the soundbar to forget any Bluetooth devices that you have connected. Follow the steps below to clear the memory:
The next step is to reconnect your wireless subwoofer with your soundbar. Follow the below steps:
Once this process is complete, you must remove your soundbar from your devices Bluetooth list and then pair again.
This article applies to the following products: BAR A70, BAR A60
If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.
Use the form below to contact us with any sales query and we'll aim to get back to you the same working day. If your query is related to customer support, use the form on the contact us page.
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