I am having Bluetooth issues with my M series soundbar

This article will help you if you are having connectivity or signal issues when using Bluetooth with your M Series soundbar.

Poor signal / intermittent sound

Usually a poor Bluetooth connection can be attributed to interference of some kind. Your issue is likely with one of the below:

  • Many mobile devices have one board for Wi-Fi and Bluetooth, so if the Wi-Fi signal is poor then the device can draw from its Bluetooth chip to try to boost the signal. To test if this is your problem, try turning off the Wi-Fi off on your mobile device.
  • The best way to improve the quality of Bluetooth connection is to reduce the distance between your Orbitsound product and Bluetooth device. Bluetooth technology generally has a range of about 10 metres without any large objects blocking the signal. Some other wireless connection methods such as Google Chromecast can extend this range.

If you're still having issues with your Bluetooth connection, try the below.

I can't connect to my soundbar

If you are having issues connecting your soundbar with your device, try the below steps:

  1. Remove your soundbar from the Bluetooth list on your device.
  2. Turn your soundbar off and back on again.
  3. Reconnect your device to your soundbar.

If the above steps don't work, try performing the same steps with a different device. If this resolves your issue this indicates that the issue is not with your soundbar.

If you're still having issues with your Bluetooth connection, try the below.

Changing your wireless subwoofer channel

If all of the above did not work, you can try changing the channel of your wireless subwoofer. If you do not have a wireless subwoofer and you are still having issues, please contact support. Otherwise, follow the below steps:

  1. Ensure that your soundbar is connected to the electricity mains and is not on standby.
  2. Make sure your subwoofer and soundbar are situated next to each other.
  3. Press the recessed pair button on the back of your soundbar for half a second with a paperclip or similar (Figure 1), your subwoofer pairing light should blink once to confirm the change.
  4. Test the connectivity and repeat the above step if necessary. We advise changing the channel at least three times when experiencing interference.

Figure 1

This article applies to the following products: BAR M9, BAR M9LX, BAR M10, BAR M10LX, BAR M12

Did this article help?

If you're still having issues, why not try our newly launched forum? Our support advisors are on hand to help you out. Alternatively, contact our support team who will be happy to help. Please provide your soundbar serial number and your TV make and model number for a faster service.

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